What is an example of a cumulative data field?

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data field? A. Application Name B. Average Answered Delay C. Calls Waiting D. Service Level Threshold Explanation: Show Answer

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What are the limitations of creating global and call variables?

X customer with Avaya Aura Contact Center wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables? A. Maximum 100 global variables, maximum 100 call variables B. No stated maximum to global variables, maximum 100 call variables C. Maximum 100 global variables, No stated […]

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Which category of Intrinsic would be used to accomplish this?

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currentlyqueued. Which category of Intrinsic would be used to accomplish this? A. Call B. Skillset C. Time D. Traffic Explanation: Avaya Aura┬« Configuration–Orchestration Designer Application Development Page 381 Show […]

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What is the most likely explanation?

An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephonehas been logged out.What is the most likely explanation? A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone. B. The Call Presentation Class […]

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Which two statements regarding converting scripts are true?

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application. Which two statements regarding converting scripts are true? (Choose two.) A. The original script application must be In the Contact Center View. B. The original script application must be In […]

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