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A customer can login to Equinox Web Client successfully but they cannot make or receive calls. The
customer tried to call one of their Thick Client and received “Failed INTERNAL_ERROR” on this Web
Client. While troubleshooting they find the following error message on the AAMS monitoring active
sessions.
ICE Trace [135.60.134.xx:6200 ->136.60.135.xx:3478] ALLOCATE-REQUEST Failed
Which reason is a valid reason for this problem?

A. SBC is not configured with the right reverse proxy address and port for AAWG

B. SBC is not configured with the right reverse proxy address and port for AADS

C. STUN/TURN IP Address has been configured correctly on AAMS Server

D. STUN/TURN IP Address has been configured incorrectly on AAMS Server

Explanation:

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