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The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner
or Avaya Tier 2. Step 1 is Establish the Team.
What are steps two and three? (Choose two.)

A. Identify Root Cause

B. Choose Corrective Actions

C. Describe the Problem

D. Prevent Recurrences

E. Containment Actions


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