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For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya
Diagnostic methodology. They except customers/partners to perform the following tasks before raising a
trouble ticket:
-Clearly state the problem.
-Detail findings.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology
that they will perform?

A. Update the Knowledge Management database.

B. Implement a solution.

C. Determine the cause.

D. Identify a patch to fix the problem.


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