For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya
Diagnostic methodology. They except customers/partners to perform the following tasks before raising a
-Clearly state the problem.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology
that they will perform?
A. Update the Knowledge Management database.
B. Implement a solution.
C. Determine the cause.
D. Identify a patch to fix the problem.