Which two roles do vector DNs or VDNs play in a call center?

Which two roles do vector DNs or VDNs play in a call center? (Choose two.) A. They interpret the skills an agent has B. They route calls by pointing to a vector C. They ensure that agents can originate and terminate calls D. They define the call flow through the call center E. They pass […]

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What is used to facilitate this ability?

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.What is used to facilitate this ability? A. Dial Access Plans B. Feature Access Codes (FACs) C. Skill Assignment D. Business Advocate (BA) Explanation: Show Answer

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