Prev Question
Next Question

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just

after the call comes in. Which of the following is the BEST choice for the technician to make?

A. Politely ask the user to call back

B. Ask another technician to take the call

C. Troubleshoot the issue for the user

D. Input the issue as a ticket and escalate to Tier 2

E. Put the user on hold and troubleshoot after the scheduled break

Explanation:

Prev Question
Next Question

Comments

  1. calijuliet

    I’m filled with pleasure for gaining my desired result with the help of 220-1002 Practice Test. I was not having reasonable background knowledge of the field but this short guide made me familiar with al the required concepts. I downloaded 220-1002 Practice Question Answers from RealExamDumps at a reasonable cost. I wish all others the same results.
    https://bit.ly/2HdboVK

Leave a Reply

Your email address will not be published. Required fields are marked *