Select two true statements about chat.

Select two true statements about chat. (Choose two.) A. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue. B. A guided assistance control is not available in a custom chat workspace. C. To maintain all chat […]

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What are three ways to accomplish this?

Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.) A. Agent adjusts Stagger Incoming Chats (Seconds) in Options Communication Center. B. Administrator increases the wrap up time. C. Agents increases Max Chat sessions. D. Administrator sets chat workspace to close automatically after chat terminates. E. Agent declines […]

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Your customer wants you to separate their contact records by department.

Your customer wants you to separate their contact records by department.You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintainthe values.Select the four steps to accomplish this. (Choose four.) A. Create a navigation set that […]

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What step is required to eliminate the individual irrelevant answers?

Your customer was reviewing published answers in their knowledgebase.They noticed that several of the answers had irrelevant answers listed in the “Answers others found helpful” section of the answer detail page. What step is required to eliminate the individual irrelevant answers? A. Block the irrelevant answers from Learned Links. B. Remove the related answers widget […]

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Which two options outline the steps that will enable the “Tech Support” profile to utilize the

Your customer has decided to enable an existing Custom Object to be used by the new “Tech Support” profile.Which two options outline the steps that will enable the “Tech Support” profile to utilize the custom object? (Choose two.) A. Update profile permissions/deploy custom object/add to workspace B. Update custom object permissions/update profile permissions/deploy custom object […]

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