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When upgrading vCenter Server, an administrator notices that the upgrade fails at the vCenter Single Sign-On
What must be done to allow the upgrade to complete?

Verify that the VMware Directory service can stop by manually restarting it.

Verify that the vCenter Single Sign-On service can stop by manually restarting it.

Uninstall vCenter Single Sign-On service.

Uninstall the VMware Directory service.


To verify that the Vmware Directory Service is in a stable state and can stop, manually restart it. The Vmware
Directory service must stopped for the vCenter Server upgrade software to uninstall vCenter Single Sign-On during the upgrade process.

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